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Pika Sign Language | Hiring Executive Assistant

by Marissa Rivera
(Denver, CO)

Pika is hiring a new Executive Assistant! Watch the video below to find out more, and click on the link in the first comment below to apply. We look forward to receiving your application! Deadline to apply is Friday, July 31, 2015.


Reports To: Executive Director, Pika Sign Language Interpreting Services (the Company)

Location: Denver, Colorado (plus remote work from home)

Position Description:

The Administrative Assistant works directly, efficiently, and warmly with customers, contracted interpreters, and colleagues to schedule interpreting assignments. The Assistant is often the first person customers speak to when contacting Pika, and he/she ensures that everyone who reaches out to the Company has an outstanding experience that positively impacts how they view the interpreting and Deaf communities. The Assistant also enhances consumers’ and interpreters’ experience with Pika by carrying out effective marketing and social media campaigns and assisting in coordinating Pika’s events.

Essential Duties:

Receive interpreting requests from customers and schedule the appropriate interpreters for these requests, taking into account the job requirements as well as interpreters’ skills, preferences, and availability.
Communicate with customers to request feedback, provide support, and ensure they are thrilled with their experience with the Company.
Educate new customers about Pika’s services and how to schedule interpreters. This includes explaining the scheduling process, answering questions, sending contracts and tax documents, and following up with new customer contacts.
Communicate with contracted interpreters to provide prep materials, answer questions, make changes to schedules, relay feedback, and send praise, gratitude, and birthday greetings.
Provide interpreter prospects with guidance through the initial application process.
Create and carry out successful marketing initiatives to attract new customers to the Company’s services.
Create engaging social media content for the Company that informs and entertains our audience.
Coordinate Company events, including fundraisers, Pika Cares initiatives, and interpreter and/or customer get-togethers (parties).
Attend trade shows, conferences, and other opportunities to educate others about the Company’s services and learn from other professionals.
Take part in development activities to continually grow, personally and professionally.
Other tasks as assigned, as we get to know you and better understand your talents, skills, and potential.
Desired Qualities:

You just may be perfect for this job if you:

Are Enviably Organized: We’re not talking “neat” (although it’s a plus, we get that messiness happens), but there are a whole lot of tasks and details to attend to in this work. The ability to keep track of them to ensure nothing slips through the cracks is crucial.
Have Amazing People Skills: You love talking with people, working with people, and making people happy. Shyness is rarely something you struggle with. Unwaveringly high customer service is one of the things that sets us apart as an agency, and everyone on our team has to demonstrate the ability to deliver it.
Are Creative: You often have new ideas about how to do things that make things easier and more effective than they ever were before.
Are Humble: It might be hard with all these other great qualities, but you more than pull it off. You’re able to take direction, admit to and learn from mistakes (they happen to all of us), and are eager to grow both personally and professionally.
Have a Great Memory: As stated earlier, there are a lot of details to attend to in this job. While many of the things you’ll need to remember are documented for your reference, it makes the job so much easier if you have a knack for remembering details (e.g. this customer requires this, that interpreter doesn’t do this, etc.) so you can fill jobs quickly with less chance of error.
Are Great to Work With: At Pika, we balance high-quality service with a supportive, fun work environment. We take care of business, and also love to love what we do.
Are Relatively Tech Savvy: This job requires use of scheduling software, a list managing system, Google Docs, Quickbooks, social media, email, and basic word processing. If you have skills with these or the ability to pick them up quickly, you’ll fit right in.
Preferred Knowledge/Skills:

Familiarity with American Sign Language and Deaf Culture preferred
Successful experience in sales/marketing preferred
Any business background knowledge preferred

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