DEAF Relay Services

Imagine asking your parents or hearing friends to call the doctor to make the appointment or to call to order pizza! Deaf and hard of hearing individuals now have the right to choose from numerous relay service providers in different format, which is TTY relay, Internet Protocol (IP) relay, or Video Relay Services (VRS).

Relay Service is letting deaf and hard of hearing individuals to use video and internet relay calls with their family, friends, or business associates. Calls are placed and received through American Sign Language (ASL) interpreter or operator thru Internet connection and VRS. The services for Deaf and Hard of Hearing people have gradually expanded to use devices such as a personal computer, mobile phone, PDA, and many other devices.

Relay is a way that helps Deaf and Hard of Hearing people communicate with hearing people more easily when not in person.  Hearing can use their phone to call a special operator who listen to their words and change the words into ASL for deaf and hard of hearing people.  They can see the operator signing ASL on TV or computer screen.

VRS - Video Relay Services

HOVRS - Hands On VRS
https://www.hovrs.com/VRS_SSL/hovrs.aspx

Sorenson VRS    
http://www.sorensonvrs.com/

Z4 VRS Software & Services
http://www.zvrs.com

TTY Relay Services via Phone or Computer Online

COLORADO RELAY (dial 711)
http://www.dora.state.co.us/PUC/telecom/RelayColorado/UsingRelay.htm Department Home
Commission Home

Dialing and Using 711 for Deaf

Making Calls Using Relay Colorado


When using a standard telephone and calling someone who uses a text-telephone (TTY), the relay operator types the caller's words to the person who uses the TTY and then voices the TTY user's typed words back to the caller. Follow the instructions below:
Dial 7-1-1.

  • When a relay operator answers, provide the telephone number of the person to be called.
  • When the person answers, speak directly to the person you are calling, not to the operator.
    Example: "Hi Mary. How are you doing?"
  • Say "Go Ahead" when ready for the other person to respond.
  • When finished with the conversation, end the call by saying "Go Ahead or SK (stop keying)" and then allow the TTY user an opportunity to continue or end the call.

If using a TTY and calling a person who uses a standard telephone, the relay operator voices the caller's typed words to the person using the standard telephone and types the standard phone users' words to you:

  • Dial 7-1-1.
  • When a relay operator answers, type the telephone number of the person you want to call. Example: 303-894-2000.
  • When the person answers, continue as with a regular TTY call. Direct your conversation to the person you are calling, not to the CA.
  • Type "GA" (Go Ahead) when you are ready for the other person to respond.
  • When you are finished with your conversation, end the call by typing "GA or SK (stop keying)" giving the person you are calling an opportunity to continue or end the call.

Receiving Calls Through Relay Colorado

  • When using a standard telephone and receiving a call from a TTY user, the operator will say,
    "Hello. A person is calling you through Relay Colorado." The operator will provide their identification number and ask whether you have ever received a relay call. If the answer is no, the operator will explain how Relay Colorado works. If the answer is yes, the call will continue with the operator voicing what the TTY user types, and then typing what the standard telephone user says.
  • When answering the phone using a TTY, a message will appear with the operator's identification number. The operator will type the standard telephone user's greeting. The call will continue with the relay operator voicing what the TTY user types, and typing what the standard telephone user says.

Sprint Relay  (home page) 

http://www.sprintrelay.com/services

Spring also now has a Mobile IP Relay that works on your Android phone or iPhone! See http://www.mysprintrelay.com

Contact Information for Sprint Services in Colorado

Kristine Shipley, Customer Relations Manager, Sprint
707 17th St Suite 3750, Denver, CO 80202

(720) 221-2939 Voice, (913) 523-1127 Fax
E-mail: kristine.m.shipley@sprint.com

IP-RELAY - For Deaf

i711.com has been closed down. Please see the other relay information on this page.

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